Return to course: IBEW Code of Excellence

IBEW Code of Excellence

Grades

Resources

Introduction

About this Course

Code of Excellence Program

What is the Code of Excellence?

Standards of Conduct

Quiz: About the COE and Standards of Conduct

Code of Excellence Action Plan

About the COE Action Plan

Productivity and Competitiveness

Customer Service - What's Important?

Customer Needs and Communication

Quiz: COE Action Plan

Dealing with Different Personalities

Discover Your Personality Style Preference

Understanding Personality Styles

Quiz: Dealing with Different Personalities

Understanding Labor Costs

The Cost of Labor and Winning Bids

Quiz: Labor Costs

Code of Excellence Responsibilities

Local Union Responsibilities

Worker Responsibilities

Employer Responsibilities

Quiz: COE Responsibilities

Conclusion and Evaluation

Commitment to the COE

Post-Course Information

Final Exam: IBEW Code of Excellence

Understanding Personality Styles

Please watch the video above in its entirety before continuing to the next section.