Please take a minute to rank the following six items from one to six as you believe your customers would rank them in importance. A score of one (1) means it is the most important and a score of six (6) means it is the least important. Keep your rankings nearby for use later in this module.

_______ On Schedule

_______ Good Communication

_______ Personal Attention

_______ No Surprises

_______ Dependability

_______ Returned Phone Calls

Once again, please keep your rankings nearby for use later in the module.