Quiz: COE Action Plan

Which of the following are positive qualities that make IBEW electrical workers attractive to clients? *

Highly Skilled

Reliable

Disruptive on Job Sites

Problem Solvers

Expensive

Which of the following best explains why a company would choose IBEW electrical workers despite concerns about cost? *

They provide access to a large pool of skilled, drug-free workers who ensure high-quality results.

Their restrictive work rules prevent delays and keep projects on track.

Their jurisdictional disputes help clarify project roles and responsibilities.

They focus on short-term cost savings rather than long-term value.

According to the University of Michigan research, what is one of the most significant differences identified between union and open-shop electrical contractors? *

Union contractors prioritize profit over worker quality

Open-shop contractors tend to focus on business management, while union contractors see themselves more as an extension of field operations

Union contractors invest more in continuous employee training than open-shop contractors

Open-shop contractors rely solely on low labor costs to be competitive

What is cited as a major cause of non-productive “wait time” in electrical construction? *

Poor worker commitment

Lack of technical training

Waiting for materials, tools, or instructions

Overstaffing job sites

According to the Ten Commandments of Customer Relations, why are customers considered the most important part of the business? *

They provide feedback that helps improve company policies.

They are the primary source of revenue and job stability.

They help train new employees through their expectations.

They rely on the company to educate them about electrical work.

What is the key message regarding customer satisfaction in the Ten Commandments of Customer Relations? *

Customers will always choose the lowest-priced contractor.

Keeping customers satisfied ensures business success and job security.

New customers are more important than maintaining relationships with existing ones.

Customers owe contractors their loyalty once they start doing business with them.